I’ve been bouncing about considering the fact that 9am this morning from Roatan Honduras to Miami using an unanticipated hold off there with flight from Miami to Charlotte nc to start with they stated airplane was to incredibly hot , then after we ended up permitted to board they said they'd an excessive amount of gasoline and had to offload ten,000 lbs just after forty five min they made the decision not to try this , we were being delayed on acquire off, upon our arrival to Charlotte we had to rush to gate , my wife is handicapped and also the attendant had to operate pushing her to gate to notice that our up coming flight was delayed two 1/2 hrs .
To I don’t understand how Many of us looking to get this settled. I used to be so frustrated and about to give up
So, we landed in One more metropolis, stayed the night time there, after which flew in A further Aircraft. We were being all set to go, after which you can they advised us we couldn’t go anyplace as a result of “Mechanical Difficulties.
I was a passenger on yor flight AA2016 outside of Phil. airport on 4/nine/16 and return flight AA1755 away from Atl. airport back again to Phila. on four/ten. My ticket was for an aisle seat with wheelchair assistance due to my handicap. About the flight out of Phila., I had an aisle seat. The youthful Woman occupying the window seat was so substantial she couldn’t fasten her seatbelt. She quickly fell asleep and commenced snoring loudly which ongoing for the entire flight. About the flight back again, I had my boarding go was for a daily seat. I tried to change seats with the kiosk , because it indicated there were more seats in the leading cabin area without having accomplishment. My son and daughter-in-legislation were denied gate passes to help me get all the way down to the plane plus the ticket agent was definitely uncomfortable. I attempted to up grade at the boarding desk, then youthful man indicated my ticketwas for handicap in his Computer system, he explained the cabin seats have been obtainable and attempted to enhance me but without achievements. When I obtained back into Phila., I waited almost 40 minutes to get in the aircraft to baggage. This was probably the most humiliating and demeaning experience I have at any time had. In the event the wheelchair lastly arrived, the girl commenced complaining about needing to push me. She couldn’t obtain the wheelchair up the elevation.
When we finished undergoing Immigration and Customs and baggage and we experienced GREAT trouble acquiring the ONE AA Consumer Service one that was exceptionally difficult to deal with with regard to the preparations for your evening and future morning. We learned that there were no lodge rooms offered. At eleven.45 pm he ultimately gave us a voucher with the 9AM flight the next early morning and also a $12 voucher for foodstuff.
Me and my wife had to deal with a servicing problem for the airport, traveling from JFK to MIA (AA2299),because of which we had to change the flight .Immediately after conveying The problem on the crimson jacket AA personnel, the flight was changed, and we had been guaranteed to be seated while in the firstclass as we were being imagined to on the original flight (my wife is intensely pregnant).
American airlines neglected to give me clinical assistance when I questioned for it. The workers stated that due to the fact I didn’t make arrangements for help they couldn’t help me. Like I knew I was gonna Have a very medical crisis. Get true American airlines and begin caring about your customers.
The climate in Dallas from eleven:00 am until eventually well soon after 5:00 pm was blue skies and sunshine. The flight from Dallas to DC was not crammed with weather as The trail was immediate instead of altered aside from slight turbulence which prompted altitude modifications in order to avoid. The temperature in DC was distinct and no rain. Climate predicted for Charleston WV did occur forty five minutes following the originally scheduled landing time must have transpired. It truly is my perception that American Airways might have and must have made available much more in how of logistical experience in Dallas for gate availability and contingency programs when gates are blocked, additional assistance for delayed connecting flights to aid passengers and steer clear of skipped flights, and much more humanity and comprehending for travellers stranded at night in a significant metropolis with no info, means, and so forth. We were not available anything at all by Vanessa S. or perhaps the gate personnel. I did go to the ticket counter in DC in addition to a Supervisor, Sandra did offer you our first and only apology and data on lodge shuttles with the airport and a reduction voucher great at various hotels. By the way, our luggage which was checked was not available to us on Friday night and we were being offered a complimentary toiletry bag. Baggage personnel had been pretty courteous plus the emphasize of our shopper knowledge. For the reason that we couldn't get re-booked right up until the next day And that i couldn't get to Charleston WV as needed for organization obligations, I rented a lodge area in DC in addition to a rental automobile and drove myself to Charleston WV from Washington DC. the next morning so as to get there as desired. The result of my practical experience remaining me experience really let down in The client service available at American Airways.
My spouse and I flew on AA266 Feb 5 from Lihue to L.A. We had compensated for bulk head seats (8A,8B). We got 12A and 12B as an alternative. The desk mentioned it absolutely was to harmony the plane for takeoff as a consequence of vacant seats and that we would be returned to 8A and 8B from the air.
I have already been caught in Charlotte for almost every day now. I'm supposed to be connecting to New Bern, NC. I won't be traveling American Airlines once again!
We are sorry which you weren't satisfied with the complimentary voucher that we offered. Nevertheless, the voucher was intended to Express goodwill and to produce amends in a way for your insufficient service you reported. It represents an amount of money we believe that to become truthful and realistic.
My flight was to leave at six a.m. which means go away your bed and your private home prior to the crack of dawn. Only to undergo stability and after that sit in the airport lounge because the crew was struggling to fly.
Experienced an internet based reservation set to go and when endeavoring to submit it advised me to get started on around – I identified as a representative without delay and explained they may see the value I used to be quoted but when refreshed when up $a hundred and twenty – Difficult to feel that they would not stand by what they could see on the internet – I ended up needing to pay back the extra $one hundred twenty due to the fact I desired Individuals specific flights – again difficult to imagine they might not stand beside the web rate – you can check here very pricey
just an electronic mail apologizing with the inconvenience caused by the delayed flight would have been all I needed from another person with your functions.